Operations Manager

Benefits to you:

• Health Cash Plan
• Employer pension contribution
• 25 days holiday + Bank Holidays FTE, increasing with length of service up to a maximum of 30 days
• Option to purchase additional annual leave (up to 10 days per annum)
• Celebration Leave
• Life Assurance
• Employee Assistance Program with Health Assured
• 50% discount on nursery fees
• Day camps discounts: 1 week free and 1 week at 50% per child per annum
• Campsite and activities discounts at YMCA Fairthorne Manor
• Cycle to work scheme

Job Purpose:

YMCA provides supportive homes to almost 200 young people and families in Southampton, Basingstoke and Isle of Wight. We call those that live at YMCA “member”. The Operations Manager will support the Head of Youth Support and Programmes to ensure all members experience:

• A therapeutic approach to personal support that leads to independence
• Access to emotional wellbeing and mental health support
• Opportunities for employment, training and education and the skills to sustain them
• Daily opportunities for meaningful use of leisure time that meets their interests and needs

Our approach is to support people in a trauma-informed way that contributes to members wellbeing and enables them to move into employment and independent living. We have committed at YMCA to using evidence-based approaches including Advantaged Thinking and Psychologically Informed Environments and the postholder will support all staff, volunteers and external agencies to develop the skills, knowledge and confidence to apply these approaches every day. The postholder will also work closely with the housing management and estates team to ensure the quality and sustainability of supportive housing at YMCA.

Main Duties & Responsibilities:

• At all times work within the YMCA Way including ensuring implementation of trauma-informed working, psychologically informed environments and Advantaged Thinking, supported by the Head of Youth Programmes and Support.
• Undertake day-to-day operational responsibility for YMCA Basingstoke both in the form of delegated duties and as duty manager.
• Line manage, support and develop a team of staff and volunteers.
• Share on-site duty management on a rota system which includes evenings, weekends and bank holidays.
• Undertake support, planning and assessments with members.
• Develop community-minded support and activities that involve the wider community and engage third parties to deliver support and activities to members.
• To act as an advocate for members and to engage partner agencies and services appropriate to the member needs.
• Enable job search, training, and volunteering opportunities with members who are not in education, employment, or training.
• Assist with the selection and induction of those applying for accommodation.
• Work to a rota system including evenings, weekends and bank holidays.

Person Specification & Key Competencies:

Qualifications and Experience:

• Demonstrable experience of management in youth, adult or community-based service
• An ability and willingness to relate positively to members, visitors and staff
• An outgoing and friendly personality, able to communicate well and engage a wide range of people
• Ability to react positively and effectively when faced with unwanted high-risk behaviours from members, whether targeted towards themselves, staff, visitors or others
• Good level of IT proficiency
• Knowledge of housing support services and processes
• An understanding of safeguarding principles and procedures
• An understanding of the issues facing young people
• An understanding of equality and diversity matters

Personal Attributes:

• A genuine enthusiasm for the work of the charity
• An outgoing and friendly personality, able to communicate well and engage positively with a wide range of people including with young people, visitors and staff
• The ability to motivate and inspire others
• An ability to work under pressure and manage challenging situations
• Good organisational skills in order to manage a highly varied and unpredictable workload
• A creative and flexible approach to work

Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.

Please apply now for this rewarding position and be part of an amazing charity that continues to support and achieve wonderful things within the community.

The successful applicant must undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with a commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.