Start date: May to September 2025
Benefits to you:
- Employer pension contribution
- Health plan
- 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
- Option to purchase additional annual leave (up to 10 days per annum)
- Employee Assistance Program with Health Assured
- 50% discount on nursery fees
- Day camps discounts: 1 week free and 1 week at 50% per child per annum
- Campsite and activities discounts at YMCA Fairthorne Manor
- Cycle to work scheme
Job Purpose:
The successful post holder will support and deliver excellent customer service at the Fairthorne Manor public campsite to both campers and day visitors, ensuring that all visits to site are of the highest quality.
Main Duties & Responsibilities:
- To welcome and serve visitors and customers in our reception with a welcoming, courteous and efficient manner.
- Manage the sales, bookings, and administration for a variety of programmes, including camping, family activities & community access.
- To handle enquiries (Phone, email and in person) and pass to the appropriate person as required.
- To ensure the campsite grounds remain clean and tidy, including site inspections, litter picking and emptying interior bins.
- Ensure the provision and cleaning of items for hire to customers, including barbecues and fire pits.
- To ensure the campsite building, wash block and other rooms are maintained to the required standard (training will be provided).
- Serve visitors items from our small shop and bar/café.
- To ensure the café remains stocked and well maintained.
- Cash up and secure the reception building at the end of your shift.
- Work mainly unsupervised with a high level of organisation.
- To report any maintenance requirements to the appropriate supervisor
- Complete the daily opening and closing checklist.
Person Specification & Key Competencies:
Skills and abilities
- An appreciation of, and ability to deliver, excellent customer care.
- Ability to work both alone and as part of a team. You will work mainly unsupervised and require high levels of organisation and adaptability.
- Presentable and articulate.
- Willingness to undertake planned and adapt to unexpected tasks.
- Work using your own initiative.
- Flexibility, with the ability to work weekends and weekdays.
Qualifications and Experience:
Essential:
- Previous experience of working in a customer care or hospitality industry.
- Cash handling experience.
- A working knowledge of Licensing law, Food Safety and Health & Safety
- Food Hygiene / Health and Safety qualifications are desirable, but not essential, as full training will be given.
- Ability to meet deadlines
- A ‘can do’ attitude
Desirable:
- First aid qualification
- Experience of working in a catering or bar environment
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.
Apply now
Please apply now for this rewarding position and be part of an amazing charity that continues to support and achieve wonderful things within the community.
The successful applicant must undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with a commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
